Workflow examplesHow agencies use Infiniti Solution day to day.
We're early — so instead of fabricating customer logos, these are honest workflow examples drawn from how Minnesota 245D and home care agencies actually work. Real case studies will live here as our customers approve them.
Reducing billing delays with EVV-connected timesheets
Example workflow: how a 245D agency moves from approved EVV visits to a billing-ready queue without re-keying hours into a separate system.
- Caregiver clocks in and out on mobile with GPS
- Supervisor approves the visit; exceptions are flagged with reason codes
- Approved visits flow into the billing-ready queue with service codes attached
- Billing prepares a clean claim batch — no spreadsheet round-trip
See the workflow →Catching missed visits before the family calls
Example workflow: how scheduling, EVV, and InfiniMessage combine to surface missed and late visits to supervisors in real time.
- Schedule predicts an expected clock-in window per visit
- Late or missed visits raise a supervisor alert
- Supervisor reaches the assigned caregiver through InfiniMessage
- Resolution and reason are logged on the visit record
See the workflow →Keeping 245D documentation audit-ready
Example workflow: how IAPP reviews, authorizations, credentials, and visit documentation come together so an audit doesn't require a fire drill.
- IAPP review tracking with deadline reminders
- Authorization usage visible per client and service
- Credential expirations alert before they impact scheduling
- Visit and approval records preserved with a permanent audit log
See the workflow →Already a customer ready to share your story?
We'd love to write up your workflow with your team's approval — and credit your agency by name.
