Help and support resources.
Find answers about getting started, login, EVV, scheduling, timesheets, billing, and compliance. If you can't find what you're looking for, our team is one email or phone call away.
Getting started
New to Infiniti Solution? Start here.
Login and account help
Sign in, reset access, and manage your team.
- Sign in to your agency account
- Forgot your company ID?
- Add team members and rolesComing soon
- Reset a caregiver's mobile-app loginComing soon
Scheduling help
Build, edit, and run your weekly schedule.
EVV help
GPS clock-in, exceptions, and supervisor approval.
Timesheets help
Submission, approval, and payroll-ready exports.
- Timesheets feature overview
- Timesheet management for agencies
- Approve a corrected EVV recordComing soon
- Export hours to your payroll providerComing soon
Billing help
Service codes, claim batches, denials, and rebilling.
Compliance and documentation help
IAPP, authorizations, audit trails, and 245D records.
Contact support
Talk to a real person. Include agency name and a short description of your issue.
Need help? Contact support.
Include your agency name, the email you sign in with, and a short description of the issue so we can help quickly.